Diana

Production time is up to 10-12 working days (Monday to Friday).
However, due to unforeseen circumstances (such as power outages and more), delays of a few extra days may occur.

📌 We will send you a preview of the embroidery design for approval before starting.

📸 Before shipping your order, we will send you photo updates of your items. 🌸

💳 Payment
All items are made to order (sewn and embroidered), so 100% prepayment is required at the time of ordering.

The following payment methods are available:

• Online payment by bank card

• Bank transfer (upon request)

📌 Please note: Each item is custom-made, therefore returns and exchanges are not available.

12 month warranty

14-Day Return & Exchange Policy. Terms and Conditions
 

Exchange Policy for Items of Proper Quality

You have the right to exchange an item purchased on our website within 14 days of receiving it, provided that:

• the item has not been used and shows no signs of wear (scratches, chips, scuffs, software modifications, etc.);

• the item has retained its original appearance;

• the item is fully complete, with all tags, films, and factory labeling intact.

Exchange Procedure for Items of Proper Quality:

1. Call us at +380937109784 or email us at grushka.shop@gmail.com with the subject line "Item Exchange" to notify us of your request.

2. Send the item to us via Nova Poshta courier service.

Shipping address:
Nova Poshta Branch №23, Dnipro
Recipient: Hrushka-Slezak Alina Vasylivna
Phone: +380937109784

3. Send the shipment tracking number to grushka.shop@gmail.com

4. Once we receive and inspect the item to ensure it meets the return conditions, we will send you a replacement item within three working days.

📌 Shipping costs are paid by the Buyer.

Return Policy for Items of Improper Quality

We thoroughly inspect all items before shipping, but in rare cases defects may occur. If you receive a defective item, you may return it within 14 days of receipt.

Return Procedure for Items of Improper Quality:

1. Call us at +380937109784 or email us at grushka.shop@gmail.com with the subject line "Item Exchange" to notify us of your request.

2. Send the item to us via Nova Poshta.

Shipping address:
Nova Poshta Branch №1, Dnipro
Recipient: Hrushka-Slezak Alina Vasylivna
Phone: +380937109784

3. Send the shipment tracking number to grushka.shop@gmail.com

4. Once we receive and inspect the item, we will either refund the amount to your bank card or send a replacement item within three working days.

📌 Shipping costs are covered by the Seller.