Exchange Policy for Items of Proper Quality
You have the right to exchange an item purchased on our website within 14 days of receiving it, provided that:
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the item has not been used and shows no signs of wear (scratches, chips, scuffs, software modifications, etc.);
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the item has retained its original appearance;
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the item is fully complete, with all tags, films, and factory labeling intact.
Exchange Procedure for Items of Proper Quality:
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Call us at +380937109784 or email us at grushka.shop@gmail.com with the subject line "Item Exchange" to notify us of your request.
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Send the item to us via Nova Poshta courier service.
Shipping address:
Nova Poshta Branch №23, Dnipro
Recipient: Hrushka-Slezak Alina Vasylivna
Phone: +380937109784
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Send the shipment tracking number to grushka.shop@gmail.com
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Once we receive and inspect the item to ensure it meets the return conditions, we will send you a replacement item within three working days.
📌 Shipping costs are paid by the Buyer.
Return Policy for Items of Improper Quality
We thoroughly inspect all items before shipping, but in rare cases defects may occur. If you receive a defective item, you may return it within 14 days of receipt.
Return Procedure for Items of Improper Quality:
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Call us at +380937109784 or email us at grushka.shop@gmail.com with the subject line "Item Exchange" to notify us of your request.
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Send the item to us via Nova Poshta.
Shipping address:
Nova Poshta Branch №1, Dnipro
Recipient: Hrushka-Slezak Alina Vasylivna
Phone: +380937109784
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Send the shipment tracking number to grushka.shop@gmail.com
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Once we receive and inspect the item, we will either refund the amount to your bank card or send a replacement item within three working days.
📌 Shipping costs are covered by the Seller.
